Emma ClarkeFront desk staff at a hotel deal with all kinds of wedding transport, and they're used to friendly shuttle drivers who smile and chat. But one driver has been a repeat problem—he storms in, complains about the parking, and is rude to the team. The last straw came on a rainy day when a guest had parked a leaky housebus in the designated large-vehicle spot. The driver refused to pull up, parked on the street across the landscaping, and demanded guests trudge through the rain to reach him. When they hesitated, he accused the front desk of lying. The sales manager overheard everything on a ca…
