Chloe BennettA hotel front desk worker shared a story about why they hate open-concept lobby designs. They said their three desks have gaps with plant vases meant to keep guests on their side, but people still squeeze around to peek at the screen. One guest made a small fuss about adding his loyalty number to his wife's reservation. When told she already had one, he quickly squeezed around the desk to look at the screen. He then asked for her point balance and wanted to replace the number. The worker said no, partly because the system makes it difficult, but mostly because they just wanted him to leav…
